Top 50 U.S. Bank needed a digital New Account Onboarding experience as the current state model was unsustainable for their growth strategy.
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B2P Expertise
Top 50 U.S. Bank needed a digital New Account Onboarding experience as the current state model was unsustainable for their growth strategy.
The bank had disparate systems and manual processes to onboard deposit clients
Design, develop and deploy a digital onboarding solution.
Fast and easy account opening, elimination of information rekeying, Account Agreement generation with eSignature, and automated population of data into legacy systems.
The solution included opening new accounts with eSignature, orchestrated the supporting workflows to automate account agreements, assign account numbers, pre-fill of Beneficial Interest (CDD) requirements, automation of KYC data and straight-through-posting of new accounts onto the bank’s legacy core system via web service integrations.
Successfully simplified interactions for clients and bankers by transforming the former analog, manual and paper-based to a digital experience that improved the entire journey and orchestrated the tasks enabling new accounts “Ready to Use”. The work resulted in significantly reduced account opening times, increased client satisfaction rates and eSign capability, transparency in account opening and trailing task statuses with real time reporting metrics.
